Support
How to install Kmax:
For Kmax installation instructions, please refer to the appropriate ReadMe_KmaxUser file available on the Downloads page and in the Kmax-Stuff folders.
Requesting Product Support.
Technical support is available to all registered users of SPARROW products. The fastest and most convenient way to contact our technical support department is to send a support request via email to: support@sparrowcorp.com.
When contacting SPARROW Technical Support by email or phone, please include (or have available) the following information:
Your name
Organization name
Phone number
email address
Complete version number of your software
Computer Type and Configuration
OS Version:
List of all external devices connected to your computer(include manufacturer and model number)
Problem description
Providing us with this information, will greatly reduce the amount of time required to research and respond to your inquiry. You can get much of this information by copying the text from the Info tab of the Welcome to Kmax window.
Please visit our new Knowledge Base for Product Support.
In addition to providing support, the Technical Support Department provides the following information on our web site:
Knowledge Base